Privacy Policy Unlock Car Door Houston Houston Texas
This privacy policy explains how Unlock Car Door Houston (“we,” “our,” or “us”) collects, uses, and protects information when you visit our website, contact us by phone, email, or online form, or use our car lockout and roadside assistance services. By using our website or services, you agree to the practices described in this privacy policy. If you do not agree with any part of this policy, please do not use the site or submit personal information.
Information We Collect
We collect information that helps us provide and improve our “Unlock Car Door Houston” services, respond to your requests, and operate our business efficiently. The types of information we may collect include:
- Contact information: Your name, phone number, email address, and any details you provide when you call, text, or email us at info@unlockcardoorhouston.com or when you complete an online form.
- Service details: Information related to your service request, such as vehicle type, location, issue description, preferred time for service, and any notes needed to complete the job safely.
- Technical information: Basic data about how you use our website, which may include your IP address, browser type, device type, pages visited, and referring URLs, typically collected via cookies or similar technologies.
- Optional information: Any additional details you choose to share, such as feedback, reviews, or questions about pricing, services, or scheduling.
How We Use Your Information
We use the information we collect primarily to deliver fast, reliable car lockout and roadside assistance in the Houston area. Typical uses include:
- Responding to your service requests and dispatching a technician to your location.
- Contacting you by phone at (346)200-5995, email, or text to confirm details, provide updates, or clarify instructions.
- Processing payments or sending invoices where applicable.
- Improving our website, services, and customer experience based on usage trends and feedback.
- Communicating important information, such as changes in service coverage or contact details.
Legal Bases and Legitimate Interests
We process personal information only for legitimate purposes related to delivering our car lockout and roadside assistance services. In general, our legal bases may include your consent when you choose to contact us, the performance of a service you request, and our legitimate interest in operating and improving our business while maintaining reasonable privacy and security safeguards.
Sharing and Disclosure of Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in limited ways when necessary to operate our services, including:
- Service providers: Trusted partners who assist us with dispatching, billing, communication, or technical support, and who are expected to protect your information and use it only for the services they provide.
- Technicians and contractors: Independent locksmiths or roadside assistance professionals who need your location and basic contact details to complete your requested service.
- Legal and safety purposes: When required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, respond to legal claims, or ensure the safety of customers, staff, or the public.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality, analyze traffic, and understand how visitors use the site. Cookies are small files stored on your device that help remember preferences or recognize returning visitors. You can usually adjust your browser settings to refuse cookies or alert you when they are being used. Disabling cookies may affect certain features or performance of the site, but basic content will generally remain accessible.
Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or alteration. These measures may include technical safeguards, administrative controls, and limiting access to information to those who need it to perform their job. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as it is reasonably necessary to fulfill the purposes described in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. The exact retention period may vary depending on the type of information and the nature of the services provided. When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it in a way that reduces identifiable risk.
Your Choices and Rights
You have choices regarding how your information is used. While specific legal rights vary by region, we aim to respect reasonable requests wherever possible. Depending on your location, you may have the right to:
- Access the personal information we hold about you, subject to certain limitations.
- Request corrections if your contact details or other information are inaccurate or incomplete.
- Request deletion of certain data, where it is no longer necessary for the purposes for which it was collected.
- Object to or restrict certain types of data processing in specific circumstances.
If you wish to exercise these rights or have questions about your information, please contact us using the details below. We may need to verify your identity to help protect your privacy and security before processing your request.
Third-Party Websites and Links
Our website may contain links to other websites, resources, or service providers that are not operated or controlled by Unlock Car Door Houston. This privacy policy applies only to our website and services. We are not responsible for the content, security, or privacy practices of third-party sites. If you follow any links to external websites, we encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our services are intended for adults and drivers who can legally request roadside assistance and locksmith services. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can review and, if appropriate, remove that information.
Contact Information
If you have any questions about this privacy policy, our data practices, or your information, you can reach us using the following contact details:
- Email: info@unlockcardoorhouston.com
- Phone: (346)200-5995
When you contact us, please provide enough information for us to understand your request, and do not include sensitive data that is not necessary. We will do our best to respond within a reasonable time and address your concerns about privacy and the use of your personal information.
By continuing to use our website or services, you acknowledge that you have read and understood this privacy policy for Unlock Car Door Houston and agree to the handling of your information as described above.